Last Updated: 02 Feb 2025

At BoisarProperty.com, we strive to provide the best experience for property owners, buyers, and tenants. However, we understand that situations may arise where you need to request a refund. This policy outlines the terms and conditions under which refunds may be granted.

1. General Refund Policy

• Refunds are applicable only for paid services, such as premium listings, featured ads, and promotional packages.
• Free listings and basic services are non-refundable.
• Refund requests must be submitted within 3 days of purchase.

2. Refund Eligibility Criteria

You may be eligible for a refund under the following conditions:

A. Duplicate Payments

• If you have been charged twice for the same service, you will receive a full refund for the duplicate transaction.

B. Service Not Delivered

• If a paid service (e.g., premium listing) is not activated within 24 hours of payment, you can request a refund.

C. Incorrect Service Activation

• If the purchased package does not match what was activated on your account, we will either correct the issue or process a refund.

D. Technical Errors

• If a technical error on our platform prevents you from using the purchased service, and we are unable to resolve it within 3 working days, you may request a refund.

3. Non-Refundable Cases

Refunds will NOT be issued in the following situations:

• If you change your mind after purchasing a paid listing or service.
• If your property does not receive inquiries or responses.
• If you provide incorrect property details, images, or contact information.
• If your listing is removed due to a violation of our Terms & Conditions (e.g., fraudulent or misleading information).
• If your listing has already been live for more than 7 days.

4. Refund Process

• To request a refund, email us at [support@boisarproperty.com] with the subject “Refund Request – [Order ID]”.
• Provide your Order ID, payment details, and reason for refund in the email.
• Our team will review your request and respond within 2 business days.
• If approved, the refund will be processed within 2 working days via the original payment method.

5. Cancellation Policy

• You can cancel your paid listing or service anytime, but refunds will only be provided if eligible under our refund policy.
• To cancel, visit your User Dashboard or email us at [support@boisarproperty.com].

6. Changes to This Policy

BoisarProperty.com reserves the right to modify this refund policy at any time. Any updates will be reflected on this page with the last updated date mentioned above.

For any queries, please contact our customer support at [support@boisarproperty.com] or call +91-8767140591.

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